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Making sense of data through service design – opportunities and reflections

Alison Prendiville


Alison Prendiville has an MSc in digital anthropology from UCL, and her doctoral research was an industry-funded PhD with Thorn Transit Systems International (now part of Cubic). This was one of the first research projects to take a holistic view of engineering hardware and its effect on the passenger service experience. She was a researcher on the EU Framework IV programme MIMIC, which investigated barriers to the seamless transport journey at seven EU sites. Her recent work as deputy director at the Competitive Creative Design- a collaboration between University of the Arts and Cranfield University- has focused on facilitating collaborations between designers, scientists and engineers for the development of new product service systems. She is course director for the MDes Service Design Innovation programme at the University of the Arts London, and she works with various service design workshops at Cranfield University and at the Samsung Art and Design Institute in South Korea. She is also a judge for the Ordnance Survey’s Geovation Challenge. Her most recent research focuses on Geographic Information Systems (GIS) and their role in innovating public sector services. Author affiliation details are correct at time of print publication.

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Ian Gwilt


Val Mitchell

Designing for Service : Key Issues and New Directions

Bloomsbury Academic, 2017

Book Chapter

...16.1 Introduction This chapter sets out to look at the opportunities for service design to intersect with the rise in the use of and access to large-scale digital data sets. The work starts with definitions...

Digital Systems Design

The Bloomsbury Encyclopedia of Design Volume 1

Bloomsbury Academic, 2016

Encyclopedia Article

...Digital Systems Design refers to the activity of creating a configuration of digital components that work together in a deliberately coordinated way. Digital Systems Design means taking account of how inputs to a system are transformed...

Multimedia Systems Design

The Bloomsbury Encyclopedia of Design Volume 2

Bloomsbury Academic, 2016

Encyclopedia Article

...Multimedia systems design is concerned with the technical aspects of multimedia systems. It studies how media types and software applications have to be organized and managed on specialized hardware and software platforms. The multimedia...

Design and Immateriality: What of It in a Post Industrial Society?

Design: Critical and Primary Sources Volume 2 : Professional Practice and Design Theories

Bloomsbury Academic, 2016

Book Chapter

...An immaterial culture is emerging. It exists only because a heavily material base supports it and makes it possible. It is from the very outset a phenomenon — indeed, an epiphenomenon — resulting from technology. The future of design, then,...

Is it Happening?

Charlie Gere

Charlie Gere is Reader in New Media Research at Lancaster University and is the author of Digital Culture. Author affiliation details are correct at time of print publication.

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Art, Time and Technology

Berg, 2006

Book Chapter

...By the 1970s the dream of Cybernetic society that had haunted the 1960s seemed to be on the verge of being realized. In France at the end of the 1970s two academics, Simon Nora and Alain Minc, wrote a report for President Giscard d’Estaing...