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Service Design

The Bloomsbury Encyclopedia of Design Volume 3

Bloomsbury Academic, 2016

Encyclopedia Article

...While design has been a well-known professional practice for many decades, the concept of Service Design has gradually emerged and found its own identity over the last decade or so, though it was first introduced as a design discipline...

Making sense of data through service design – opportunities and reflections

Alison Prendiville

,

Alison Prendiville has an MSc in digital anthropology from UCL, and her doctoral research was an industry-funded PhD with Thorn Transit Systems International (now part of Cubic). This was one of the first research projects to take a holistic view of engineering hardware and its effect on the passenger service experience. She was a researcher on the EU Framework IV programme MIMIC, which investigated barriers to the seamless transport journey at seven EU sites. Her recent work as deputy director at the Competitive Creative Design- a collaboration between University of the Arts and Cranfield University- has focused on facilitating collaborations between designers, scientists and engineers for the development of new product service systems. She is course director for the MDes Service Design Innovation programme at the University of the Arts London, and she works with various service design workshops at Cranfield University and at the Samsung Art and Design Institute in South Korea. She is also a judge for the Ordnance Survey’s Geovation Challenge. Her most recent research focuses on Geographic Information Systems (GIS) and their role in innovating public sector services. Author affiliation details are correct at time of print publication.

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Ian Gwilt

and

Val Mitchell

Designing for Service : Key Issues and New Directions

Bloomsbury Academic, 2017

Book Chapter

...16.1 Introduction This chapter sets out to look at the opportunities for service design to intersect with the rise in the use of and access to large-scale digital data sets. The work starts with definitions...

Specialist service design consulting: The end of the beginning, or the beginning of the end?

Designing for Service : Key Issues and New Directions

Bloomsbury Academic, 2017

Book Chapter

...5.1 Introduction As a field of consulting, service design was pioneered in the UK in the early 2000s by three businesses: Engine Service Design (hereafter Engine), Live|Work and IDEO (Tether and Stigliani 2012...

Service design and the edge effect

Designing for Service : Key Issues and New Directions

Bloomsbury Academic, 2017

Book Chapter

...10.1 Introduction As designers have become involved in the design of services as opposed to products, the design of services for social good rather than simply for economic benefit has become an area of interest...

Agency

The Bloomsbury Encyclopedia of Design Volume 1

Bloomsbury Academic, 2016

Encyclopedia Article

...The term “agency” refers to a service-based company that offers a range of skills and know-how in creating specific goods. The nature of goods—tangible or intangible—determines an agency’s market differentiation, for example, design...

Breaking free from NSD: Design and service beyond new service development

Designing for Service : Key Issues and New Directions

Bloomsbury Academic, 2017

Book Chapter

...7.1 Introduction In a panel conversation at the QUIS conference in Karlstad in 2014, Steve Vargo suggested that design, under a service dominant logic, is to service what invention is to product...
...9.1 Introduction Co-creation, co-production, co-design: the last decade has seen a growing recognition of the importance of a more collective contribution from those who are both delivering and receiving any form of public...

Mager, Birgit (1960–)

The Bloomsbury Encyclopedia of Design Volume 2

Bloomsbury Academic, 2016

Encyclopedia Article

...German service designer and educationalist, Mager graduated from the University of Cologne having studied Morphological Psychology—a theory in psychology that considers mental workings as a dynamic system. From there, she went on to work...

Expanding (service) design spaces

Daniela Sangiorgi

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Daniela Sangiorgi was one of the first scholars to work in service design research. With a degree in industrial design, she went on to study for one of the first PhDs in service design at the Politecnico di Milano, Italy. She was part of the team of that set up the Service Design Network and the Service Design Research initiative. Her research has been used in design consultancy and for various EU projects, and she has received Research Council funding. She is the co-author of one of the first ever academic books on Service Design (‘Design for Service’, with Anna Meroni, 2011). She has taught service design at MA level in the UK, Italy, Brazil, Germany, Sweden, India and South Korea. She chaired the ServDes2014 international conference in 2011, and is currently the PI of an AHRC-funded research project. Author affiliation details are correct at time of print publication.

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Alison Prendiville

Alison Prendiville has an MSc in digital anthropology from UCL, and her doctoral research was an industry-funded PhD with Thorn Transit Systems International (now part of Cubic). This was one of the first research projects to take a holistic view of engineering hardware and its effect on the passenger service experience. She was a researcher on the EU Framework IV programme MIMIC, which investigated barriers to the seamless transport journey at seven EU sites. Her recent work as deputy director at the Competitive Creative Design- a collaboration between University of the Arts and Cranfield University- has focused on facilitating collaborations between designers, scientists and engineers for the development of new product service systems. She is course director for the MDes Service Design Innovation programme at the University of the Arts London, and she works with various service design workshops at Cranfield University and at the Samsung Art and Design Institute in South Korea. She is also a judge for the Ordnance Survey’s Geovation Challenge. Her most recent research focuses on Geographic Information Systems (GIS) and their role in innovating public sector services. Author affiliation details are correct at time of print publication.

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and

Jeyon Jung

Lancaster University, UK Author affiliation details are correct at time of print publication.

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Designing for Service : Key Issues and New Directions

Bloomsbury Academic, 2017

Book Chapter

...Since its early origins in the 1990s, service design has been working towards introducing creative and human-centred approaches to existing practices of Service Innovation; since then there has been a constant expansion of its areas...

Public Sector Design

The Bloomsbury Encyclopedia of Design Volume 3

Bloomsbury Academic, 2016

Encyclopedia Article

...Public sector design (PSD) refers to a design approach that offers systems, services, and product design solutions to the public sector for the public good. Under the pressure of social, environmental, and economic global changes...