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Service Design

The Bloomsbury Encyclopedia of Design Volume 3

Bloomsbury Academic, 2016

Encyclopedia Chapter

...While design has been a well-known professional practice for many decades, the concept of Service Design has gradually emerged and found its own identity over the last decade or so, though it was first introduced as a design discipline...

Making sense of data through service design – opportunities and reflections

Alison Prendiville

,

Alison Prendiville has an MSc in digital anthropology from UCL, and her doctoral research was an industry-funded PhD with Thorn Transit Systems International (now part of Cubic). This was one of the first research projects to take a holistic view of engineering hardware and its effect on the passenger service experience. She was a researcher on the EU Framework IV programme MIMIC, which investigated barriers to the seamless transport journey at seven EU sites. Her recent work as deputy director at the Competitive Creative Design- a collaboration between University of the Arts and Cranfield University- has focused on facilitating collaborations between designers, scientists and engineers for the development of new product service systems. She is course director for the MDes Service Design Innovation programme at the University of the Arts London, and she works with various service design workshops at Cranfield University and at the Samsung Art and Design Institute in South Korea. She is also a judge for the Ordnance Survey’s Geovation Challenge. Her most recent research focuses on Geographic Information Systems (GIS) and their role in innovating public sector services. Author affiliation details are correct at time of print publication.

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Ian Gwilt

and

Val Mitchell

Designing for Service : Key Issues and New Directions

Bloomsbury Academic, 2017

Book Chapter

...16.1 Introduction This chapter sets out to look at the opportunities for service design to intersect with the rise in the use of and access to large-scale digital data sets. The work starts with definitions...

Service design and the edge effect

Designing for Service : Key Issues and New Directions

Bloomsbury Academic, 2017

Book Chapter

...10.1 Introduction As designers have become involved in the design of services as opposed to products, the design of services for social good rather than simply for economic benefit has become an area of interest...

Designing on the spikes of injustice: Representation and co-design

Designing for Service : Key Issues and New Directions

Bloomsbury Academic, 2017

Book Chapter

...Do not trust elitist versions of history and science, which respond to dominant interests, but be receptive to counter-narratives and try to recapture them. As co-authors with different disciplinary backgrounds, we found that our...

Specialist service design consulting: The end of the beginning, or the beginning of the end?

Designing for Service : Key Issues and New Directions

Bloomsbury Academic, 2017

Book Chapter

...5.1 Introduction As a field of consulting, service design was pioneered in the UK in the early 2000s by three businesses: Engine Service Design (hereafter Engine), Live|Work and IDEO (Tether and Stigliani 2012...

Public Sector Design

The Bloomsbury Encyclopedia of Design Volume 3

Bloomsbury Academic, 2016

Encyclopedia Chapter

...Public sector design (PSD) refers to a design approach that offers systems, services, and product design solutions to the public sector for the public good. Under the pressure of social, environmental, and economic global changes...

Erlhoff, Michael (1946–)

The Bloomsbury Encyclopedia of Design Volume 1

Bloomsbury Academic, 2016

Encyclopedia Chapter

...Erlhoff is a former director of the Rat für Formgebung (German Design Council) between 1986 and 1990, art theoretician, and author. Born in Hildeshiem, Erlhoff completed his PhD in German Literature, Art History, and Sociology in University...

Agency

The Bloomsbury Encyclopedia of Design Volume 1

Bloomsbury Academic, 2016

Encyclopedia Chapter

...The term “agency” refers to a service-based company that offers a range of skills and know-how in creating specific goods. The nature of goods—tangible or intangible—determines an agency’s market differentiation, for example, design...
...This chapter contributes to the ongoing debate about design and social innovation and relates it to the practice of service design. Moving from the experience of a team of service designers and social business developers based in Milan...

Designing vs designers: How organizational design narratives shift the focus from designers to designing

Sabine Junginger

Sabine Junginger is visiting professor at both Macromedia University, Germany and Jiangnan School of Design, China. She is also a fellow at the Hertie School of Governance, Germany. She has edited both Designing Business and Management (2016) with Jurgne Faust, and also the Handbook of Design Management (2011) with Rachel Cooper. She has had articles published in various journals, including Design Issues, The Design Journal, The Journal of Business Strategy and the Design Management Review. Author affiliation details are correct at time of print publication.

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Stuart Bailey

Stuart Bailey

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Designing for Service : Key Issues and New Directions

Bloomsbury Academic, 2017

Book Chapter

...3.1 Introduction Organizations host services. Organizations deliver services. Organizations depend on services to establish and maintain relationships with employees, customers, stakeholders...