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The Turn to Service Design

Design and Creativity : Policy, Management and Practice

Berg, 2009

eBook

3

... systematized and more visible? Research Study In what follows I address these questions by drawing on an empirical study into the designing of services in science and technology-based enterprises (Kimbell and Seidel 2008)....

Manifesto for the M(B)A in Designing Better Futures

The Handbook of Design Management

Bloomsbury Academic, 2011

eBook

2

...In a world of conflict, crisis, and challenges ranging from the ecological to questions to equity, what is the role of design management? This chapter offers a manifesto for a new postgraduate course, and possibly a new type of education...

The Turn to Service Design

Design: Critical and Primary Sources Volume 2 : Professional Practice and Design Theories

Bloomsbury Academic, 2016

eBook

4

... as product design is closely associated with industrialization, then service design may turn out to be the current century’s emblematic set of design practices. Notes Source: ‘The Turn to Service Design’, Lucy Kimbell Guy Julier...

Designing Policy Objects: Anti-Heroic Design

Tricky Design : The Ethics of Things

Bloomsbury Visual Arts, 2019

eBook

3

... by resisting an apparatus but without doing so dramatically or directly. In what follows I use these two analytical moves to discuss auto-ethnographic vignettes from a year-long research fellowship in a team of civil servants (Kimbell 2015)....

The object of service design

Designing for Service : Key Issues and New Directions

Bloomsbury Academic, 2017

eBook

3

... orientation, arguing that objects have hidden depths (Kimbell 2013). Against this background the aim of this chapter is to enhance understanding of the object of service design and consider the implications of deploying different...