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Service design and the edge effect

Designing for Service : Key Issues and New Directions

Bloomsbury Academic, 2017

Book Chapter

...10.1 Introduction As designers have become involved in the design of services as opposed to products, the design of services for social good rather than simply for economic benefit has become an area of interest...
...9.1 Introduction Co-creation, co-production, co-design: the last decade has seen a growing recognition of the importance of a more collective contribution from those who are both delivering and receiving any form of public...

Expanding (service) design spaces

Daniela Sangiorgi

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Daniela Sangiorgi was one of the first scholars to work in service design research. With a degree in industrial design, she went on to study for one of the first PhDs in service design at the Politecnico di Milano, Italy. She was part of the team of that set up the Service Design Network and the Service Design Research initiative. Her research has been used in design consultancy and for various EU projects, and she has received Research Council funding. She is the co-author of one of the first ever academic books on Service Design (‘Design for Service’, with Anna Meroni, 2011). She has taught service design at MA level in the UK, Italy, Brazil, Germany, Sweden, India and South Korea. She chaired the ServDes2014 international conference in 2011, and is currently the PI of an AHRC-funded research project. Author affiliation details are correct at time of print publication.

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Alison Prendiville

Alison Prendiville has an MSc in digital anthropology from UCL, and her doctoral research was an industry-funded PhD with Thorn Transit Systems International (now part of Cubic). This was one of the first research projects to take a holistic view of engineering hardware and its effect on the passenger service experience. She was a researcher on the EU Framework IV programme MIMIC, which investigated barriers to the seamless transport journey at seven EU sites. Her recent work as deputy director at the Competitive Creative Design- a collaboration between University of the Arts and Cranfield University- has focused on facilitating collaborations between designers, scientists and engineers for the development of new product service systems. She is course director for the MDes Service Design Innovation programme at the University of the Arts London, and she works with various service design workshops at Cranfield University and at the Samsung Art and Design Institute in South Korea. She is also a judge for the Ordnance Survey’s Geovation Challenge. Her most recent research focuses on Geographic Information Systems (GIS) and their role in innovating public sector services. Author affiliation details are correct at time of print publication.

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Jeyon Jung

Lancaster University, UK Author affiliation details are correct at time of print publication.

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Designing for Service : Key Issues and New Directions

Bloomsbury Academic, 2017

Book Chapter

...Since its early origins in the 1990s, service design has been working towards introducing creative and human-centred approaches to existing practices of Service Innovation; since then there has been a constant expansion of its areas...

Public Sector Design

The Bloomsbury Encyclopedia of Design Volume 3

Bloomsbury Academic, 2016

Encyclopedia Article

...Public sector design (PSD) refers to a design approach that offers systems, services, and product design solutions to the public sector for the public good. Under the pressure of social, environmental, and economic global changes...

Not for Profit

The Bloomsbury Encyclopedia of Design Volume 2

Bloomsbury Academic, 2016

Encyclopedia Article

...The concept of Not-for-Profit design can be regarded from two angles: as a design service delivered to humanitarian or other organizations by a designer or design agency without charge; or as a specific design discipline, offering...

Introduction: Design, Politics, and The Mobility Regime

Mahmoud Keshavarz

Mahmoud Keshavarz is a postdoctoral researcher at the Engaging Vulnerability Research Program, Department of Cultural Anthropology, Uppsala University, Sweden. Author affiliation details are correct at time of print publication.

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The Design Politics of the Passport : Materiality, Immobility, and Dissent

Bloomsbury Visual Arts, 2019

Book Chapter

...The freedom of movement […] is not the end purpose of politics, that is, something that can be achieved by political means. It is rather the substance and meaning of all things political.It was autumn 2012. A gloomy afternoon approached...

The Public Private Interior: Constructing the Modern Domestic Interior in Singapore’s Public Housing

The Handbook of Interior Architecture and Design

Bloomsbury Academic, 2013

Book Chapter

...Privacy And Interiority: Introduction The house does not have to tell anything to the exterior; instead, all its richness must be manifest in the interior. —Adolf Loos Adolf Loos, “Heimat Kunst...

Public Policy and Public Management: Contextualizing Service Design in the Public Sector

Sabine Junginger

Sabine Junginger is visiting professor at both Macromedia University, Germany and Jiangnan School of Design, China. She is also a fellow at the Hertie School of Governance, Germany. She has edited both Designing Business and Management (2016) with Jurgne Faust, and also the Handbook of Design Management (2011) with Rachel Cooper. She has had articles published in various journals, including Design Issues, The Design Journal, The Journal of Business Strategy and the Design Management Review. Author affiliation details are correct at time of print publication.

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Daniela Sangiorgi

Daniela Sangiorgi was one of the first scholars to work in service design research. With a degree in industrial design, she went on to study for one of the first PhDs in service design at the Politecnico di Milano, Italy. She was part of the team of that set up the Service Design Network and the Service Design Research initiative. Her research has been used in design consultancy and for various EU projects, and she has received Research Council funding. She is the co-author of one of the first ever academic books on Service Design (‘Design for Service’, with Anna Meroni, 2011). She has taught service design at MA level in the UK, Italy, Brazil, Germany, Sweden, India and South Korea. She chaired the ServDes2014 international conference in 2011, and is currently the PI of an AHRC-funded research project. Author affiliation details are correct at time of print publication.

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The Handbook of Design Management

Bloomsbury Academic, 2011

Book Chapter

...The only sense in which social is an honorific term is that in which the medium in which human living goes on is one in which human living is enhanced. Dewey, ‘Common Sense and Science’ The future of the public sector...

Agitprop

The Bloomsbury Encyclopedia of Design Volume 1

Bloomsbury Academic, 2016

Encyclopedia Article

...Agitprop is an acronym for agitational propaganda (agitatsionnaya propaganda). Agitprop was the term for public art used for political purposes in the years immediately following the 1917 October Revolution. It included posters, public...

Design, Innovation and Policy at Local Level

Design and Creativity : Policy, Management and Practice

Berg, 2009

Book Chapter

...Introduction During the past two past decades, local government across much of Europe, the USA and Australasia has engaged with the so-called New Public Management. In brief, this form of public sector organization includes a shift...