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The object of service design

Designing for Service : Key Issues and New Directions

Bloomsbury Academic, 2017

eBook

3

... shaping this discussion, in anthropology and participatory design (Blomberg) and in digital services and design studies (Kimbell), we note that the field known as service design is emergent and heterogeneous. In this chapter we will borrow...

Service design and the emergence of a second economy

Designing for Service : Key Issues and New Directions

Bloomsbury Academic, 2017

eBook

2

...15.1 Introduction Services enabled by digital technologies are promoting the expansion of the service economy, the diversity and variety of services, and the nearly ubiquitous access to services. Services...